Refund policy

Swimbear Return, Exchange & Refund Policy

Last Updated: June 23rd, 2025

At Swimbear, we strive to deliver quality products and a smooth customer experience. We understand that sometimes things don’t go as planned, so here’s everything you need to know about our returns and exchanges.

Returns

We have a 10-day return policy for all of our products, which means you have 10 days after receiving your item to request a return. We strive to provide the best quality products. If you receive a defective or incorrect item, or want to exchange an item, please contact us within 10 days of delivery with photos of the issue, and we will work with our manufacturer to either replace or refund your order. Customers are responsible for return shipping costs. All returns and exchanges must meet the criteria specified in our return policy.

Important: All returns must be sent to our return address in Surf City, NJ. Do not return items to an address not validated by our customer support services. Any packages sent to an address not given by us will not be accepted or refunded.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at swimbearshop@gmail.com. Returns will need to be sent to an address upon starting the process. The address will be provided upon starting the return process.

When your return is approved, we'll send you instructions on how and where to send your package. Items sent back to our manufacturer without first requesting a return will not be accepted. 

You can always contact us for any return question at swimbearshop@gmail.com. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Items that are without tags, not in its original packaging, or missing a receipt may not be eligible for return. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Customers may return a specific item in exchange for the same item in a different size. If you want to return or exchange an item, you will be liable for return shipping costs. The fastest way to ensure you get what you want is to return the item you have, and once that return is accepted, our team will ship the alternate item requested by your return immediately. Exchange processing takes 3–5 business days, and return shipping typically takes 3–7 business days, so the full exchange process may take around 1–2 weeks.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at swimbearshop@gmail.com.

Contact

For all return or exchange inquiries, please contact us at:

Email: swimbearshop@gmail.com

Return Address: Provided after approval

Phone: +1 (201) 551-7771

Thank you for choosing Swimbear. You made the right choice.